Best IT Training And Desktop Support Certifications In 2025

The avenues for upgrading your tech career in 2025 have become increasingly better with every passing year. From strong foundational certifications like CompTIA A+ to more advanced certifications like CompTIA Network+ and Cisco’s CCNA for IT roles for it training and desktop support certifications, such as a Desktop support technician, are available on the web for aspiring candidates to pursue. Many other industry-recognized certifications, like AWS Certified Solutions Architect, are highly preferred by employers for cloud-related roles.

We have compiled a list of the best IT technician training and desktop support technician training certifications in 2025 for you to advance in your tech career.

Certifications Ideal for Desktop Support

1. CompTIA A+

CompTIA A+ is an entry-level certification in the IT industry. This much-recognized certificate requires candidates to pass two exams.

These exams essentially cover topics such as;

• Hardware
• Software
• Networking
• Security
• Mobile Devices
• Troubleshooting Skills

Significance: The certification denotes candidates’ ability to perform real-world IT problems like installing PCs, configuring and maintaining desktop and mobile devices.

2. HDI Desktop Support Technician

The certification, also known by its abbreviation, HDI-DST, is ideal for individuals who are willing to provide in-person support or assistance to remote workers, internal employees, and external customers.

The candidate who completes this certification will become proficient in skills such as;

• Technical Troubleshooting
• IT Service Management
• Customer Service
• Effective Communication w.r.t Tech

The certificate is generally completed by the candidate in approximately 2 days, in a classroom format, and also includes a certification exam after completion.

3. TCM Security Practical Help Desk Associate (PHDA)

The PHDA certificate is helpful for someone who is looking for IT help desk roles. The final exam to receive certification is quite untraditional.

Method: The candidates are required to solve real-experience-based problems related to support tickets in a live remote environment. Once it’s done, they need to document the solutions, thus simulating a workday of roughly 8 hours.

The difficulty of achieving this certification represents one’s aspiration to make a successful career, which employers prefer.

4. Google IT Support Professional Certificate

This is a beginner-friendly certificate for someone to secure entry-level IT support roles with no prior experience in the IT sector. It’s designed in a way for someone to get into the role in as quick as 6 months.

Developed By: Google

Offering: Through platforms like Coursera

Skills Covered in the Course

• Troubleshooting
• Customer Service
• Networking
• Operating Systems
• Security
• System Administration

Advanced Certifications for IT Roles in 2025

Professionals who are already in the industry must complete the following certifications to advance their respective careers:

1. Cisco Certified Network Associate (CCNA)

This is a much advanced certification that validates:

Skills in configuring and maintaining Cisco networking devices

This means that after completing the installation, one can set up Cisco network equipment such as routers and switches.

Outcome: This ensures that the network runs smoothly.

2. AWS Certified Solutions Architect – Associate

This certificate is designed to teach students:

Designing as well as implementing solutions on the AWS cloud

This includes planning and building systems and websites using Amazon’s cloud services. It can be achieved by using the right LEGO® bricks (AWS services) for functionality and efficiency.

3. CompTIA Network+

Essentially aimed to teach networking principles, this is a vendor-neutral certificate.

This much advanced certification must be targeted by individuals who have already completed the CompTIA A+ certificate.

4. Microsoft Certified: Azure Fundamentals

The primary focus of refining one’s skills is related to Microsoft Azure cloud services.

Many employers specifically prefer this certification for mid to senior-level professionals during recruitment.

5. Google Professional Cloud Architect

This certification is for individuals who aspire to work on the Google Cloud Platform.

It involves developing, designing, and managing cloud solutions.

Conclusion: Which Certificate Should You Do?

The choice of doing a certification depends on the individual. If they are at the start of their career, then go for certificates like CompTIA A+, but for individuals who are already working in the tech field, they can choose certificates like CCNA and CompTIA Network+.

NOTE: Factors like specific industry roles and demands can also not be neglected.

No matter what certifications you choose, these are the best certifications for IT training and desktop support professionals in 2025.

Ankita Sharma

Ankita is the Senior SEO Analyst as well as Content Marketing enthusiast at The Next Tech. She uses her experience to guide the team and follow best practices in marketing and advertising space. She received a Bachelor's Degree in Science (Mathematics). She’s taken quite a few online certificate courses in digital marketing and pursuing more.

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