Omnichannel Archives - The Next Tech


Contact Center Omnichannel Routing: The What &...
By: Alan Jackson, Thu March 2, 2023

In today’s digital world, customer behavior is constantly evolving. As technology advances, so do customers’ expectations of service and support..


5 Benefits of Using an Omnichannel Approach
By: Micah James, Tue August 23, 2022

Why is an omnichannel marketing strategy good? Let us take a closer look at the benefits and opportunities of omnichannel..

News/Artificial Intelligence

How does conversational artificial intelligence wo...
By: Alan Jackson, Sun June 6, 2021

Artificial intelligence (AI) is not only a buzzword anymore. Its uses span wide and far, from internet search engines, machine..

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