Review
Contact Center Omnichannel Routing: The What & Why Explained
Thu March 2, 2023
In today’s digital world, customer behavior is constantly evolving. As technology advances,..
Alan Jackson
Alan Jackson
News/Review
Contact Center Omnichannel Routing: The What &...
By: Alan Jackson, Thu March 2, 2023
In today’s digital world, customer behavior is constantly evolving. As technology advances, so do customers’ expectations of service and support..
News/Review
5 Benefits of Using an Omnichannel Approach
By: Micah James, Tue August 23, 2022
Why is an omnichannel marketing strategy good? Let us take a closer look at the benefits and opportunities of omnichannel..
News/Artificial Intelligence
How does conversational artificial intelligence wo...
By: Alan Jackson, Sun June 6, 2021
Artificial intelligence (AI) is not only a buzzword anymore. Its uses span wide and far, from internet search engines, machine..
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