What Is the Best Incident Reporting Software for Fire Departments?

When you see a fire truck travelling at speed with its siren blaring, you may think of the brave people risking their lives to prevent damage, injury and worse. As effective as these responders are, they rely on systems like the best incident reporting software for fire departments before, during and after they reach a fire to coordinate their operations.

Fire incident reporting includes gathering evidence, documenting what happened and analyzing the data. Using the best incident reporting software in a fire department can reduce the impact of an emergency.

What to Look for in Fire Incident Reporting Software

When choosing fire incident reporting software, look for features that allow integration with other systems, especially computer-aided dispatch (CAD) systems. It must have powerful investigation tools and reporting capabilities that best suit the fire department, so a degree of customization helps.

Identify software that supports real-time incident documentation with strong analytical capabilities that track and maintain industry compliance. Fire incident reporting software should be user-friendly and allow on-site responders to communicate via mobile devices.

The National Emergency Reporting Information System (NERIS) is a cloud-based system that will replace the existing National Fire Incident Reporting System (NFIRS). Updated versions of NERIS are being released throughout 2025, and the best incident reporting software packages are already advertising their future compliance with the new system.

Many already offer cloud-based technology, allowing immediate access to all incident reporting as responders or controllers input information. This feature enables fast and efficient fire station response times and more effective feedback to the department. Incident area mapping is also beneficial, with the locations of available hydrants an added plus.

Incorporating these features into your fire station incident reporting software search criteria will help you secure the best solution for your facility’s needs and enhance the fire department’s overall productivity. What is the best incident reporting software for fire departments? These top companies have clear benefits and can improve emergency personnel’s efficiency and fire response times.

1. First Due

First Due provides a consolidated software platform for several fire department functions and eliminates the need for many in-department solutions. It has a 100% NFIRS-compliant documentation module with an intuitive, user-friendly interface. NERIS forms are already in place, and the software automates many incident reporting fields through dispatch integration, practically eliminating the need for manual data entry. Visual indicators highlight incorrect or missing information. CAD system integration gives your responders real-time incident details.

Response area heat map visualizations make tracking incident types, call volumes and outcomes more manageable. The First Due Mobile Responder app accesses and updates incident details from anywhere on any device, enabling responders in the field to provide ongoing status reports.

This streamlining allows for informed decision-making during emergencies and fine-tunes long-term planning processes. First Due is an end-to-end, cloud-based solution designed to run your entire operation in one place. It is among the best incident reporting software for fire departments.

Key Features

• NERIS-ready and NFIRS-compliant
• Intuitive incident documentation mirroring incident flow, with heat mapping to identify the affected area
• Robust automated CAD data integration with First Due and other dispatch solutions
• Visual cues to highlight report errors
• Optimized preparation and on-scene incident management
• Instant ad-hoc reporting from various platform datasets

2. FireHouse Manager

With FireHouse Manager, a fire station can integrate its system with the NFIRS reporting system, among others, to standardize its incident reports. On-site firefighters input details, such as the incident’s location and type, actions taken, utilized resources, and more. Central data storage allows authorized members easy access for further analysis and reporting. You can generate several reports, including compliance, incident summaries and feedback on resource use.

FireHouse Manager moves your fire department away from traditional paper-based incident reporting. Accessible and maintainable electronic record-keeping improves your station’s data accuracy. Overall, Firehouse Manager reduces the administrative burden on your facility and enhances its operational efficiency, making it a well-utilized incident reporting software for fire departments.

Key Features

• NFIRS-standard reporting support
• Real-time assessment and visibility of personnel and equipment availability
• Customizable workflows and automated processes
• Regulatory compliance incident reporting
• Accessible on mobile devices to support on-site responders
• Data-driven incident reporting and analytics

3. Fire Station Software

Fire Station Software is committed to supporting the transition from NFIRS to NERIS at the end of 2025. It can quickly and efficiently record incident details and produce NFIRS and Length of Service Award Program-compliant incident reports. Fire Station+ software offers reporting and analytical capabilities that provide logical and insightful analysis of incident data relating to resources, response times and other key metrics.

By adding the Fire Station+ Software Incident Reports Module, responders can use an Android mobile app to gather on-site notes, with everything hosted on a cloud platform. In addition, the software integrates with Active 911 software to enhance incident reporting via CAD system integration. Fire Station+ software is also an essential tool in billing related to incident reports, allowing you to keep track of financial aspects.

Key Features

• Integration with the NFIRS reporting system
• CAD system integration
• Mobile app access for Android users
• Real-time alerts and notifications for critical events
• Incident response mapping of affected areas
• Cloud-based platform hosting

4. ESO Fire RMS

Fire RMS from ESO provides a comprehensive fire station incident reporting solution for documenting and managing incidents. Its NERIS-ready and NFIRS-compliant capabilities ensure efficient and accurate incident reporting.

You can customize templates to fine-tune specifics to your fire station’s needs and workflows. Mobile access allows responders to receive and report incidents while on the move. ESO Fire RMS makes it easy to integrate with other ESO products, manage data and enhance operations.

ESO software’s efficient and structured reporting process produces more accurate incident data, enabling effective resource allocation, operational planning and heightened department performance. Firefighters can quickly and effortlessly capture vital details to reduce manual data entry requirements and reporting times. With this real-time incident reporting capability, ESO Fire RMS is an invaluable time-saving software for your facility.

Key Features

• Automated NFIRS-compliant and NERIS-ready data reporting
• Intuitive and user-friendly incident reporting interface
• Customizable forms for specific fire station requirements
• Built-in reporting with drill-down capabilities for more detailed information
• Immediate cloud-based incident and exposure monitoring
• Integration with EMS software and payroll systems

5. Emergent Fire and EMS Software

The Emergent fire and EMS software connects your calls, firefighters, apparatus and gear to track every incident through its fire incident command software. Using drag-and-drop icons, fire stations can accurately manage responders, tactics, locations and equipment. Automatic call tracking allows real-time monitoring of developing incidents while monitoring overall fleet status at different locations.

Emergent software supports Conditions, Actions, and Needs (CAN) reporting, a standardized communication method in firefighting and emergency response. It generates timelines by digitally timestamping incident entries, attaching media and geotagging locations for comprehensive record-keeping. The Emergent Tactical Board facilitates a comprehensive command structure to simplify NFIRS-compliant tracking and recording of fire incidents, making it a go-to platform for many fire stations.

Key Features

• Comprehensive CAN incident reporting command structure
• Detailed NFIRS-compliant reporting and analytics process
• Mobile access for responders to get critical information and manage incidents in real time
• Customizable forms that tailor specifics to fire department needs
• Automated task assignment and report generation
• Inventory and asset management, and allocation

6. ICO Fire RMS

Canadian-based company ICO Solutions provides ICO Fire RMS, a dedicated software solution for fire stations. The software includes a broad set of tools to manage fire department operations and administration, including a dedicated module for incident reporting that creates, controls and analyzes incident data. With a standardized data collection system, ICO Fire RMS consistently captures each incident’s information per American NFIRS and Canadian National Fire Information Database reporting standards.

The ICO Fire RMS command post facilitates operations, investigation reports, in-vehicle dispatch and toughbook features. It includes a mobile inventory management function and handles responders’ scheduling and assignments.

The system also monitors daily tasks, provides firefighter appraisals and reports on staff availability in real time. With multi-functionality in incident environments, ICO Fire RMS is a valuable addition to fire department reporting.

Key Features

• Conforms with NFIRS and Canadian incident reporting standards
• Incident prioritization capability
• Integrated modules to manage all fire department sectors
• Mobile access and notifications to report and manage high-priority incidents
• Visual multifunctionality for incident response mapping
• Automated report generation from collected data

7. Fire Rescue Systems Fire Department Software

Fire Rescue Systems Fire Department Software is an incident reporting software that includes features for reporting personnel details, dispatch information, route mapping, equipment usage and response times. By streamlining reporting and data analysis within your firehouse, it collects data during incidents, helping to enhance efficiency and contribute to better future emergency response. The software makes it easy to enter data and submit reports with a single click.

It ensures that new and existing fire station clients will seamlessly transition from the existing NFIRS to the new NERIS-compliant system at year’s end. The upgrade will enhance the software’s user-friendliness, streamlining data entry and management to encourage faster report submissions. If you’re already using Fire Rescue Systems software, the upgrade will further establish the software as one of the industry’s best.

Key Features

• NFIRS-compliant and NERIS-ready automatic report generation
• Real-time mobile device data capture for on-site firefighters
• Tailored custom form capability for fire station-specific requirements
• Data-driven insights for future improved resource allocation and performance levels
• Visual data analytics for pattern and trend isolation
• Pre-incident planning feature for responders

8. APX Data Fire Incident Reporting

APX Data Fire Incident Reporting software offers automated, real-time on-scene data collection. Along with standardized reporting templates, this leads to faster response times, quicker detailed documentation and enhanced safety levels during emergency responses.

APX Data’s software meets NFIRS and National Fire Protection Association standards, ensuring compliance with regulatory requirements. The Fire Incident Reporting package coordinates quicker emergency and other incident responses by providing instant communication between supervisors and en route or on-site firefighters.

By eliminating paper-based reports, instantaneous on-scene digital reporting substantially reduces delays and encourages immediate transparency. APX Data has an established and respected name in fire incident reporting, cementing it as one of the best software solutions for fire departments.

Key Features

• Guided NFIRS-compliant form-based input to eliminate data capture complexities
• Image capture and software annotation to enhance incident reporting
• Seamless CAD system integration with existing dispatch software
• Capacity to share data with other agencies
• Offline functionality in case of network outages
• Pre-incident planning for enhanced fire department preparedness

9. Alpine Software RedAlert

Alpine Software RedAlert is an incident reporting solution for fire departments that focuses on reporting and streamlining incident management. Firefighters have instant access to a CAD-integrated dispatch, preplanned maps and hydrant locations in the required area, which minimizes response times. Access to live responder data fine-tunes processes even further.

The Responder mobile app affords responders instant access to relevant information via push notification or text, whether for a new emergency or shift update. In addition, Responder also allows attending firefighters to message individuals and preset groups.

With Alpine Software’s RedAlert, you maintain complete situational awareness through NFIRS-compliant and NERIS-ready documentation, with no reliance on costly radios or inconsistent voice recording techniques. Alpine Software simplifies communication and reporting, making RedAlert one of the best incident reporting software for fire departments.

Key Features

• Compliant with NFIRS, NERIS, and other standards and regulations
• Simplifies communication and reporting across different fire station departments
• Seamless integration with CAD systems and other relevant platforms
• Customized workflow and reporting facility for targeted facility needs
• Alert and notification system for incidents, shifts and resources
• Incident mapping and pre-emergency response planning

Choose the Incident Reporting Software Best Suited for Your Fire Department

Fire departments are all different, from the number of firefighters on shift at one time to their experience levels and the area they serve. Finding the incident reporting software most suited for any fire station means assessing the department’s specific and unique requirements.

You may need better pre-incident planning or improved on-site communication. Could you decrease your response times? No two software packages are exactly alike, so it’s essential that you home in on those qualities that allow for enhanced productivity and effectiveness in your area.

Ankita Sharma

Ankita is the Senior SEO Analyst as well as Content Marketing enthusiast at The Next Tech. She uses her experience to guide the team and follow best practices in marketing and advertising space. She received a Bachelor's Degree in Science (Mathematics). She’s taken quite a few online certificate courses in digital marketing and pursuing more.

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