Customer Service Archives - The Next Tech

News/Artificial Intelligence

Unlocking The Power of AI: Elevating Customer Serv...
By: Micah James, Sat March 11, 2023

Concrete and cement are the most important industries in terms of infrastructure and jobs. As of September 2022, 7.7 million..

News/Review

Contact Center Omnichannel Routing: The What &...
By: Alan Jackson, Thu March 2, 2023

In today’s digital world, customer behavior is constantly evolving. As technology advances, so do customers’ expectations of service and support..

News/Business Ideas

How Technology Helps Startups Grow
By: Micah James, Mon December 5, 2022

Technology plays a critical role across all industries, whether you’re running a call center or a restaurant. It has revolutionized..

News/Review

Best 16 Ways to Ensure Customer Service Agents Sta...
By: Alan Jackson, Sat September 10, 2022

Online transactions have seen a boom due to the pandemic. This has also led to an increase in customer service..

News/Artificial Intelligence

Artificial Intelligence: Digital Marketing’s...
By: Micah James, Sun September 4, 2022

Artificial intelligence refers to the creation of intelligent machines capable of performing cognitive tasks. Their ability to think like humans..

News/Review

What 7 Goals You Should Have Providing Customer Se...
By: Alex Noah, Tue August 16, 2022

Conventional customer service sets its goals and meets them. Some customer service goals are ineffective or worthless, they don’t match..

News/Business Ideas

How to Start an Automotive Business Online
By: Alan Jackson, Fri May 6, 2022

The automotive industry in the UK is an extremely lucrative one, responsible for over £74 billion in revenue for 2021..

News/Business Ideas

5 Reasons Why ISPs Should Invest in Customer Servi...
By: Amelia Scott, Mon April 11, 2022

When it comes to market growth, internet service providers (ISPs) need to think outside of the box. An internet company..

News/Business Ideas

Improve Brand Loyalty By Getting A Greater Custome...
By: Micah James, Wed February 2, 2022

Netflix instantly starts the next episode. Amazon recommends items you might need that you may not have thought of. Tesla..

News/Business Ideas

What is a Negotiation and How is it Mutually Benef...
By: Amelia Scott, Fri January 21, 2022

Online shopping giants like Nordstrom and Best Buy offer their managers the ability to negotiate prices. Other retailers, such as..

News/Future

Top 5 Tech Upgrades That Actually Make Sense For S...
By: Amelia Scott, Fri January 14, 2022

Business owners receive a flood of calls every year asking for the latest and most innovative tech solutions to improve..

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