Which CRMs Have AI Capabilities? 5 Best AI-Powered CRMs Of 2025

AI is changing how businesses run by automating processes. Managing customer relationships is crucial to growing a company into a thriving success. When you combine customer relationship management (CRM) with AI features, your company gains significant competitive advantages. But with so many tools available, how can you identify the Best AI-powered CRMs that truly meet your needs?

CRM software ensures your team stays connected to clients and never lets a lead fall through the cracks. An excellent system will increase sales and reduce churn rates. Incorporating AI enhances reporting accuracy and increases automation.

Challenges Traditional CRMs Face

CRMs without AI capability face a few limitations. Many require manual data entry, which can be prone to human error. Also, staff could use the time spent typing in information to do something more productive, like reaching out to contacts or pushing new products.

Companies must keep up with consumer demand to retain their current customers. A lack of predictive data from traditional CRMs can keep sales teams behind the curve and fail to meet expectations, which results in lost sales and possible customer churn.

Understanding the underlying issues can help you avoid problems by implementing better CRM or overcoming the challenges of team members learning and utilizing the software. Upgrading to one of the best AI-powered CRMs can increase your company’s productivity and reduce paperwork.

Benefits of Choosing a CRM With AI Features

When startups reach a customer amount that strains the sales team, you can either add more staff or automate repetitive tasks. Advances in machine learning lead to better AI software capabilities and the ability to delegate some tasks to the computer. What can the best AI CRMs do to improve sales performance?

• Stronger personalization: AI rapidly analyzes customer data and buying behaviors. It can create personalized marketing campaigns or recommend products based on past behaviors. Imagine talking to a customer on the phone and hitting a button to instantly get a list of new products to recommend.
• Reduced churn: AI can identify which customers are most likely to leave based on the past behavior of other former clients. A list of people who might churn soon could be passed to sales team leaders, who would reach out to those clients and discuss their concerns.
• Better security: Keeping customer data safe ensures you comply with privacy protection laws. AI monitors for anomalies and stops hackers in real time.
• Prioritized accounts: AI can sort through a list of customers and their past purchases to generate a list of which clients are most likely to buy the most at any given time. Prioritizing contact with the top people on the list can result in higher revenue.

These are just a few advantages of using AI reports to improve sales methods across your company. As your brand grows, you can integrate your AI CRM system with other business applications for improved workflow and customer engagement.

What CRMs Have AI Capabilities?

Many CRM systems now offer AI features. Sorting through the list of potential players takes a lot of time. The list below saves you hours of research because it includes the best AI CRMs based on specific criteria.

Here are the elements looked at when determining which programs best met the needs of the average business:

While there are many other advantages to utilizing an AI-powered CRM, the elements above are crucial to running a successful sales team and keeping customers satisfied. After examining dozens of options, the scoring showed five clear leaders in the best AI-powered CRMs arena.

1. Nutshell

Nutshell is an AI-based, all-in-one CRM system that spurs sales numbers growth. One of the most significant advantages of Nutshell is how easy it is to learn the program. Sales teams won’t need extensive training to jump in and start using the advantageous features of this software. What can you do with Nutshell?

• Centralize customer data and add information across pipelines.
• Communicate with customers.
• Automate data entry to keep details updated.
• Use generative AI to automate daily tasks.
• Prioritize the best leads and route them to the most appropriate agent.

A unique feature of the program is Nutshell’s Sales Objections Coach agent. The program gives specific responses to convert sales. The program is affordable for all business sizes, starting at $13 monthly per user for up to 100 active leads.

2. HubSpot CRM with AI Assistant

If you love HubSpot’s CRM, consider adding the AI Assistant. It automates much of the heavy lifting of generating emails and shines in predictive analytics that integrate sales and marketing teams for a clearer vision and ad follow-through. Sales team members can spend more time developing personal relationships with clients that create loyalty. Advantages of this AI CRM option include:

• Predictive lead scoring
• Chatbot builder to provide 24/7 customer service
• Log of call transcripts that the AI can analyze and summarize
• Automated emails and scheduling
• Unified platform for sales and marketing teams

HubSpot’s strength lies in its simplified interface, making it easy for beginners to use. The starter customer platform costs $9 per month per user. To add Breeze Intelligence features, you’ll pay $45 per month with 5,000 credits. HubSpot estimates that with that many credits, you can enrich up to 500 contact records a month.

3. SuperAGI Agentic CRM

SuperAGI Agentic CRM uses AI agents to handle customer outreach. The platform runs on open-source technology and is an all-in-one sales platform that oversees inbound and outbound commands. As your team completes different tasks, AI evolves from each action and returns better results. Features you’ll most appreciate are:

• Autonomous AI agents to handle workflows and increase productivity
• A 25% increase in customer satisfaction by using AI-powered CRM software
• Lead classification and prioritization
• Unified dashboard showing human and AI activity side-by-side
• A secure system that’s compliant with data privacy regulations

Agentic CRM’s AI agents can automatically initiate workflows, such as emailing customers, reminding clients to reorder, and stacking services like chatbots and analytics. The software offers a free version. Adding features comes with various costs and paid subscription models. The basic price tier starts at $50 per user per month and goes up with advanced analytics and automations.

4. Salesforce Einstein

Sales leadership and company managers have a much better understanding of a business’s pulse when they can generate reports and see what’s working and what needs tweaking. Enter Salesforce Einstein for a combination of the best parts of Salesforce’s CRM software on autopilot. Some of the advantages of using Einstein include:

• Email generation with AI
• Automated call summaries reports
• Improved customer service through intelligent case routing
• Forecasting models
• Robust analytics

You can also embed a conversational AI assistant across various apps to help customers and team members. Salesforce’s pricing depends on which features users want. This software is best for enterprise-level clients, but many midsize companies use it. Expect to pay at least $50 monthly for a basic package and more as you add features, users, and customers.

5. Microsoft Dynamics 365 AI

If your company already uses a Microsoft ecosystem, integrating Dynamics 365 AI lessens learning hurdles and lets your team hit the ground running. The system can grab and analyze massive amounts of information. Dynamics 365 AI then generates reports predicting future customer behavior and enhancing communications with your client base. Here are some of the key features of the software:

• Relationship health scoring
• Conversation intelligence
• Actionable insights to accelerate sales
• Tracked and automatically entered meeting summaries and data
• Smart guidance while working with customers

Microsoft is known for an already robust cloud ecosystem. Larger companies will benefit most from this particular AI-based CRM system. Expect to pay around $65 per month per user for core automation. The costs increase as you add features like meeting assistance and analysis.

Comparing the Best AI-Powered CRM Software

Evaluating the top AI-powered CRMs side-by-side can help you decide which is best for your company, budget, and needs.

Why You Need AI-Powered CRMs in 2025

Knowing what CRMs have AI capabilities gives you the power to change your sales force anytime. To chase success, you must get products to market rapidly and keep customers engaged. AI-powered CRMs ensure you automate the tasks that eat your sales team’s time and tailor content to each client. AI is quickly becoming the cornerstone of CRM. Whether you want intelligent automation or a user-friendly sales tracking solution, AI-enhanced CRM software can improve revenue models and customer retention strategies.

Ankita Sharma

Ankita is the Senior SEO Analyst as well as Content Marketing enthusiast at The Next Tech. She uses her experience to guide the team and follow best practices in marketing and advertising space. She received a Bachelor's Degree in Science (Mathematics). She’s taken quite a few online certificate courses in digital marketing and pursuing more.

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