How Companies Helping E-Commerce keep a Step Ahead of Customer Expectations - The Next Tech

How Companies Helping E-Commerce keep a Step Ahead of Customer Expectations

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by Amelia Scott — 4 months ago in Machine Learning 4 min. read
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Even though people may have been forced to stay indoors due to the 2020 pandemic they still went shopping. In a wave that caused a reported 10-year jump in online buying technologies, e-commerce became de rigueur. Businesses that kept up were able to stay afloat and ride unprecedented Black Friday weekend waves.

How Companies Helping E-Commerce keep a Step Ahead of Customer Expectations

Companies of all sizes continue to be attracted to e-commerce. E-commerce is a popular option for all businesses, even those who prefer brick-and-mortar shopping. However, not all companies have been able to keep up with the demands and challenges of digital B2C selling.


What is the biggest stumbling block? Although there are many stumbling blocks, most of them point to the same thing: E-commerce is not like running a traditional shop. E-commerce has its own unique challenges, from shipping to support. Some businesses simply don’t have enough infrastructure to handle the complexities.

Position yourself as a partner to e-commerce suppliers

Many startups and established companies have joined the fray. Many players are looking to be partners with e-commerce suppliers of any size, and they’re succeeding. A few businesses are standouts in helping businesses explore the eCommerce marketplace in key areas.

1. Manufacturing and Shipping

The supply chain is a key factor in gaining traction on e-commerce. Many company leaders who began in traditional commerce don’t know how to effectively deal with eCommerce logistics.

Where will the product be kept, for example? What will be the shipping and packaging locations? What systems will keep track of the entire process from start to finish? These are all problems that Smart Warehousing aims to solve.

Smart Warehousing now has several locations in the United States and can play the role of a 3PL (3rd-party logistics) partner. It provides complete fulfillment to simplify the buyer-seller transaction.

Smart Warehousing not only holds merchandise but also tracks and ships all orders on behalf of clients. This results in a smooth, transparent flow that eliminates the supply chain pain.
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2. Advertising and Marketing

Many e-commerce partners are not small or medium-sized businesses. Google is a good example. The giant search engine got major e-commerce buzz recently by democratizing Google Shopping. Now, e-commerce businesses can link their Shopify accounts to Google for free. This allows them to be highly visible on the most popular search engine.

Google’s free shopping listings have helped increase the popularity of its platform but it is still very young. It could be an opportunity for businesses to explore this partnership at a low cost.

Google stated that it plans to take the spotlight from Amazon by launching its model. Google’s success will be determined over time. It’s still worth looking at because it’s an excellent way to attract more customers to a product.
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3. Robots and Automation

Warehouse work is notorious for its tedium and waste. Human workers are limited in their ability to run fast, stock shelves quickly, and work for more than a few hours at once. Locus Robotics is here to help.

Locus Robotics makes it possible for manufacturers to have robots custom-built for use in their warehouse environments. These bots can perform tasks such as transporting goods from shelf to shelf or acting as an extra pair of eyes for workers. Locus Robotics research shows that clients who have used them can increase productivity up to threefold.

E-commerce companies could benefit from an increase in productivity. It is easy to see why. Though e-commerce may be lucrative, its margins can be razor-thin. Every penny counts when everyone is competing online for the same consumers. Robots can be used to help reduce costs, without the need for a reduction in payroll.

4. Online Platform Design and Deployment

It’s important to remember when talking about eCommerce that many companies start from scratch. They don’t know how to even get into the online shopping world. SCI Commerce was able to help small businesses in Asia with their problems with e-commerce.

SCI was founded by Joseph Liu, an innovator in e-commerce solutions. Liu secured some highly-powered investors to help SCI grow. Two former employees of Alibaba are part of the investor group.

Liu hopes that SCI will eventually be the Shopify of the Asia-Pacific region. SCI has a long history of working with top brands but will be focusing on smaller markets. This will allow it to help start-ups get more attention online and avoid roadblocks.
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5. Coaching and Mentoring

One of the most overlooked aspects of starting an e-commerce business is education. FedEx hopes to simplify teams to learn about online sales through its FedEx E-Commerce Learning Lab.

The Learning Lab’s purpose is to be an incubator for its members, particularly those from historically underrepresented groups. FedEx will not only support mentoring but will also give $2,000 in grant money to each participant.


The Learning Lab currently accepts a beta group consisting of 150 entrepreneurs. In the latter months of 2021, the cohort will start online training and one-to-one mentoring.

6. Sales and Strategy

Understanding how to sell to consumers and businesses online takes a special touch. Black Peached is a sales consulting firm that specializes in e-commerce. They have the answers.

Black Peached is a B2C and B2B company that works with both B2C as well as B2B companies. Founder Jaiden Vu has noted that although the shift to digital can be tough, it can be lucrative, too.
Also read: The Top 10 Digital Process Automation (DPA) Tools

Dominate e-commerce, but keep a retail

As Vu explains in an interview, “If businesses can dominate e-commerce, all the while having a brick-and-mortar retail, they won’t be putting all their eggs in one basket – less exposure to their bottom line.”

The rising e-commerce signs

Is e-commerce on the verge of a meteoric rise? There are signs that e-commerce has not reached saturation. Customers still want to shop online. So the sooner companies get comfortable with selling items digitally, the sooner they’ll reap the benefits and earn more fans.

Amelia Scott

Amelia is a content manager of The Next Tech. She also includes the characteristics of her log in a fun way so readers will know what to expect from her work.

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