As the epidemic forces many employees to work remotely, it is shaping the future of work – and being equipped with more AI-enabled digital tools to automate employees and enhance business processes To be equipped with methods.
Surprisingly, only one IDC survey revealed last year that almost one-in-three office workers would not assign any work to AI (27 percent). A third did not feel that AI could work better than them on any task (32 percent).
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What about software robots?
Rapidly a year ahead, and changes in work behavior mean that employees are afraid of robots taking their jobs. Companies are now reaping the help of “digital workers,” Robotic Process Automation (RPA) software robots.
These so-called bots enhance tasks and help employees accelerate customer-facing and revenue-generating processes, such as onboarding, accounts payable, claims, shipping and logistics, and customer inquiries.
The IDC survey confirmed that workers would be happy to hand over “boring” jobs such as data entry, electronic filing, and review of lengthy documents. The “pleasure of handing over boring jobs” is fortunate as it illustrates the advent of AI, machine learning, and advanced cognitive technologies meaning more digital employees will join the office.
The IDC white paper showed that the number of digital workers entering the workforce is expected to jump 50 percent by the end of next year.
So what is the effect of the epidemic? Are we seeing even more digital workers in the enterprise as a result? It seems like. However, now is the time to review the changes within your business?
Do your processes already work well — and is it time to change?
It can often create crises to realize broken processes, failures in a system, or better ways to achieve, learn and create things.
In fact, many organizations “think” they know how their processes work, yet this is far from reality. Rather than relying on a manager’s beliefs, opinions or biases, there are cloud solutions that provide an in-depth view and analysis of processes.
Tools for evaluating current productivity and processes.
These tools have the ability to evaluate your current processes in your “as is” situation, so process automation teams can clearly set ROI expectations, assure agile service delivery, and ensure that automation efforts are not limited to any Also do not produce unexpected results.
The healthcare industry is a prime example of the importance of process intelligence tools during this epidemic when the flow of information from various sources is critical for fast and effective patient care.
Consider challenges arising from the scope of a procedure such as serialized and efficient patient flow, timely processing of a laboratory test, or reading of a chest X-ray. Accurately processing a treatment plan or performing hundreds of other procedures performed thousands of times daily is critical.
The challenge has increased, because in many of these examples, the information (data) related to the execution of each step can be stored in many different systems (EMR, LIS, RIS, PACS, ERP, etc.). Consequently, there is no central application that can provide a comprehensive view of process history.
With actionable insights into processes, healthcare leaders can make data-driven decisions and strategically optimize daily tasks.
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The same goes for many business-critical processes in an organization, which have suddenly become more important in this time of social disturbances.
The influx of remote workers has shed a light on specific processes that endanger the continuity of business, especially as they relate to content-intensive processes. Think of all invoice processing, customer service requests, account opening or inquiries and claims.
Getting access to these documents and systems and ensuring that there are no interruptions in service is critical to the organization’s bottom line. These types of forms and business processes normally require manual input or monitoring. But the use of digital workers motivates the human worker to accelerate processes with digital intelligence.
Which business process in your organization is a candidate for automation?
Not all business processes are created equal, some are critical to the survival and growth of your business, while some are not. Some consume expensive resources – some do not.
There are certain qualifications that make the process a good candidate for automation.
- The process follows rule-based logic rather than human-based decisions
- This process is repetitive and may be prone to human error.
- A clear set of procedure instructions is as follows
- If the input is data, it is digitized or may be in methods such as OCR
It is important to note that most processes representing automation opportunities rely on unstructured data (eg, invoices, orders, applications, etc.), which is not a core capability of RPA products.
According to Cognilytica, unstructured data is even more important when you consider that 90 percent of enterprise content is unstructured, and growing at 65 percent per year. The ability to understand this troop of unstructured data requires that document capture technology be radically integrated with RPA digital workers to transform transformed data into structured content used in business processes.
Should Digital Transformation Projects Pause?
In times of such emergency, organizations realize that they cannot stop digital transformation projects, or they risk not being adequately agile during the next crisis and deliver a poor customer experience.
Many executives are currently protecting their projects by leveraging low-code cloud solutions that will identify process bottlenecks, power automation, and infecting AI.
This is the same scenario for sophisticated mobile capabilities, such as mobile web capture, SDK, and mobile PDF productivity tools, which have become a top priority as offices, shops, and banks allow a lot of interaction through smartphones Leave it.
To maintain business continuity now is a time to reevaluate your company’s mobile strategy.
Providing customers with a frictionless mobile onboarding experience – from opening an account, registering with a healthcare provider, applying for a credit card or obtaining an insurance quote – is no longer an added bonus.
You must provide a smooth, seamless, fully integrated customer experience that starts with their first interaction. This means being able to move easily from one channel to another, not prolonging the process, reducing typing requirements, and not downloading a native application to complete the process – otherwise, you risk abandonment. Pick up.
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What about mobile processes?
In addition, evaluate how comfortable your mobile processes are with the back-end system. Most consumers have a smartphone in their pocket and will make up 75 percent of the millennial workforce by 2025, meaning that onboarding processes will reflect the new mobile generation that is embracing the future of work.
Businesses understand that they need to meet their customers where they are and engage with them most personally. In short, this will determine their existence in a highly competitive digital transformation market landscape, and this unprecedented time when social disturbances are raising digital expectations on all forms of technology.
Should you invest now?
According to a research firm, IDC technology employees with AI skills are being shielded from the current wave of layoffs and may actually see employment opportunities. IDC estimates the number of AI jobs globally may rise by 16 percent this year, to 969,000, driven by strong demand for AI employees as companies grapple with the effects of the epidemic and prepare for the future of work Huh.
Artificial intelligence and machine learning are emerging across the globe.
Artificial intelligence and machine learning are emerging worldwide.
With AI and ML, activists are finally ready to scale up their work with digital workers. Especially within enterprises, RPA, for example, is about ultimately using software to automate repetitive high-volume process tasks that once required human effort.
This shifts the worker to more intellectual pursuits. Instead of people spending hours completing manual repetitive tasks, they can focus on work that requires human ingenuity and creativity to take advantage of RPA.
The good thing is that now remotely working employees are getting used to relying on digital tools and embracing their new assistants. As they become more familiar with these devices, they will be more open to incorporating solutions that enhance their work.
There will no longer be any fear that AI will replace them, and they will be open to how AI can enhance their role with content and process intelligence, which will be a fundamental part of the future of work.
As more states and countries take shelter in place, ban social ceremonies and insist on zero-touch options to choose essential things like medicine and food supplies – we get to work through virtualization Are going to be friendly.
Ultimately this means that working from home, and social distance is a new paradigm for social and professional relationships, where both aim to eliminate as many risks as humanly possible.
Accordingly, we are already seeing how digital transformation can become an umbrella to make this work. Where safe distances, even isolation, are indispensable to help level the curve of this virus, AI, digital workers, and virtualization technology, including quick use of mobile and app-driven interactions, businesses today It will become a necessity in doing.