Digital Workplace Strategy: How to Accelerate Innovation in Today’s Digital Workplace

Profits can be increased by technology and innovation. Alex O’Byrne, of We, Make Websites, says that the pandemic has made websites “the primary purchasing path for many brands” rather than an alternative or secondary method to shopping in-store.

Merchants must use online shopping as an alternative to traditional in-store sales.

Some trends indicate the direction that the e-commerce market is heading. The merchant retail sector is seeing a revival in the use of marketplaces.

Mobile retail is expanding faster than most retailers can keep up. Businesses can increase their engagement and conversion rates through social commerce. Digital wallets and cryptocurrency are leading the revolution in retail payments.

What opportunities are there for e-commerce companies to change their strategy in order to increase sales in the year 2021? This is the answer to that question.
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Marketplaces

Ecommerce began with marketplaces. Amazon was the pioneer of e-commerce worldwide. Shopify and Magento were the first companies to allow retailers to create online shops for direct-to-consumer experiences. As a result, at some point, DTC businesses were jettisoning marketplaces.

However, marketplaces never died. They have only grown stronger. Buyers are looking to compare prices and purchase products from the same sites.

You may miss out on valuable opportunities if you don’t have a marketplace listing. A business can only be resilient if it is able to adapt its strategy to different situations and recognize opportunities when they present themselves.

A hybrid model is the next wave of e-commerce. This means that retailers will use marketplaces to expand their business after they have set up independent webshops.

You can also use your marketplace listings as a way to direct customers to your website for limited-edition products. It’s worthwhile if it transforms your business.
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Mobile for Retail

Future predictions and current statistics favor mobile retail. The mobile commerce market estimated at $472 billion in 2019 will grow to $3.9 trillion by 2026. In 2021, mobile commerce sales are expected to rise 22.3% from 2020’s record of $2.91 trillion to 3.56 trillion.

Despite mobile devices becoming more popular, business owners seem to not be doing enough to maximize online sales for mobile customers. Or, there may be a disconnect between customers’ needs and business owners’ expectations. Only 12% of consumers find shopping on the mobile web convenient.

Business owners need to optimize their online stores by increasing page loading speed, enhancing mobile SEO, and improving user experience by optimizing the web design. Begin optimizing your store for a better mobile experience by using Google’s mobile-friendly tool to test the website’s current performance.

In 2020, there were 3.6 billion smartphone owners worldwide. This number will rise to 4.3 billion within the next two years. Optimizing your online store will set you up for many years of success.

Remote Work

Companies face the challenge of making distributed digital workplaces just as collaborative (or more so) than physical workplaces. Remote work offers many benefits, including cost savings and improved productivity.

These benefits cannot be achieved if an organization doesn’t rethink how it manages its resources. It is important to consider the tools that the company uses. E-commerce can be a very busy business.

Communication is essential for remote employees. Communication is essential for remote workers. A project management tool that is truly efficient would not only be useful in managing tasks, but also foster collaboration within the company.

Telecommuting is a positive development in the e-commerce sector. This allows companies to fulfil orders faster and more efficiently. Companies need tools that encourage true collaboration so employees feel like they are part of something bigger and more fulfilling.
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Digital Supply Chain Management

Telecommuting is becoming more popular as certain industries are less open to remote work. E-commerce is one of them. This applies to virtually all industries that rely heavily on traditional supply chains management. Many companies had to digitalize their supply chain management even before COVID-19.

Digitizing supply chain management has the main advantage of making a company more demand-sensitive. To achieve this, large organizations are harnessing emerging technologies such as artificial intelligence and machine learning, big data, predictive analytics, robotics, etc. What does this mean for small businesses?

It is important to note that a digitized supply chain is a technological shift as a systemic approach. Technology was also used in traditional supply chains.

Digital supply chains, however, are more proactive than those that are reactive. E-commerce businesses must shift to a customer-focused, demand-sensitive model using tools that enable them to sense the pulse of the market and adapt as necessary.
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Conclusion

It might seem that many things are happening at once in the e-commerce sector with the numerous emerging fast-paced innovations. This is the right time to review your ecommerce business strategy and determine if it is ready to compete in the future.